Plan for Flexibility: Be Proactive
Last updated: 09-23-2008
Overview

During the early stages of developing a building, when the planning, programming, and concept design are being shaped and molded, there may be many goals. An owner may talk about the ultimate design providing a "user-friendly work environment" and "future flexibility." What exactly does this mean? Physically, these concepts are demonstrated with spaces that can be easily modified and that can serve a variety of purposes for a diverse group of users. See also WBDG Productive and WBDG Functional.
Flexible design principles include spaces that:
- are easy to modify (See also WBDG Productive—Design for the Changing Workplace.)
- can serve multiple uses and/or users (See also WBDG Functional—Account for Functional Needs.)
- accommodate future technologies (See also WBDG Productive—Integrate Technological Tools) and
- are life-cycle cost-effective.
Flexibility in accessible design manifests in the concepts of Universal Design and Visit-Ability described below.
Universal Design and Visit-Ability

This grade level building entrance utilizes universal design principles. Student Union, University of Arizona—Tucson, AZ
In accessible design, "flexibility" manifests in the concepts of Universal Design and Visit-Ability described below.
Universal Design advocates addressing human needs within the mainstream of building and product design. Many of the design features that are user-friendly and flexible are simply good design practices, rather than requirements of a building code or accessibility standard or guideline. According to the Center for Universal Design at North Carolina State University, the intent of universal design is to simplify life for everyone by making products, communications, and the built environment more usable by as many people as possible at little or no extra cost. Universal Design benefits people of all ages and abilities.
As such, one should note that providing Universal Design features in a building does not necessarily mean that one has complied with the legal and regulatory accessibility criteria, including those contained in the UFAS and ADAAG. These ideas must not be used interchangeably. Universal design concepts developed over the years promote environments, building components, and features designed to be "usable by all people, to the greatest extent possible, without the need for adaptation, specialized design, or significant additional cost." (Mace)

The campus master plan at Carnegie Mellon University incorporates the principle that "All improvements to the physical environment shall adhere to the concept of universal design."
The Center for Universal Design at North Carolina State University defines Universal Design principles to include:
- Equitable Use
- Flexibility in Use
- Simple and Intuitive
- Perceptible Information
- Tolerance for Error
- Low Physical Effort
- Size and Space for Approach and Use
©1997 NC State University, The Center for Universal Design
These seven principles may be applied to evaluate existing designs; guide the design process; and educate both designers and consumers about the characteristics of more usable products and environments.
The Center for Universal Design provides a comprehensive list of resources on their website.
Visit-Ability
Visit-Ability, a movement started by Atlanta-based Concrete Change, refers to including basic barrier-free features in single-family homes so that they can be visited by relatives, friends, and others who may have disabilities. Visitors with a disability can enter the home through an accessible entrance on an accessible route; easily negotiate spaces and hallways; and enter and use the bathroom. A visit-able home includes a zero-step entry, 32-inch clear width at user passage doors, and a bathroom or powder room on the entrance level. Routes through visit-able homes should also be a minimum of 36 inches wide.
An Additional Benefit of Flexibility: Life-Cycle Cost-Effectiveness
Studies have shown that the additional cost of providing many accessible features in new construction is minimal when compared to adding accessible features during alterations to existing construction. Features and systems that contribute to greater usability in the future should be integrated into the design at the onset of the project. For example, according to Concrete Change, on average and depending on the type of foundation, it costs approximately $150 extra for a zero-step entrance when it is included at the time of design and construction. Modifications to achieve a zero-step entry to an existing home could cost at least $1,000 or more.
Design and analysis tools, such as ADA Design Assistant and CodeBuddy Version 5.0 Accessibility can be used during the design process to evaluate the benefits of providing accessible design features and products. See also WBDG Life-Cycle Cost Analysis (LCCA).
Relevant Codes and Standards
- Americans with Disabilities Act (ADA)
- Americans with Disabilities Act Accessibility Guidelines (ADAAG)
- ANSI A117.1 Accessible and Usable Buildings and Facilities
- Architectural Barriers Act (ABA)
- Fair Housing Accessibility Guidelines
- Rehabilitation Act
- Uniform Federal Accessibility Standards (UFAS)
Major Resources
The major resource for guidance on accessible design is the U.S. Access Board (Access Board). The Access Board is an independent federal agency devoted to accessibility for people with disabilities. Key responsibilities of the Board include developing and maintaining accessibility requirements for the built environment, transit vehicles, telecommunications equipment, and electronic and information technology; providing technical assistance and training on these guidelines and standards; and enforcing accessibility standards for federally funded facilities. For additional resources, see the Access Board's Links Page.
WBDG
Design Objectives
Cost-Effective, Functional / Operational—Account for Functional Needs, Historic—Comply with Accessibility Requirements, Productive—Integrate Technological Tools, Productive—Design for the Changing Workplace, Sustainable
Organizations and Associations
- American Association of Retired Persons (AARP)—A nonprofit membership organization dedicated to addressing the needs and interests of persons 50 and older. Through information and education, advocacy and service, AARP enhances the quality of life for all by promoting independence, dignity, and purpose. Among other things, AARP seeks to promote independent living and aging-in-place.
- Center for Inclusive Design and Environmental Access (IDEA)—School of Architecture and Planning, University at Buffalo, Buffalo, NY—The Center is dedicated to improving the design of environments and products by making them more usable, safer, and appealing to people with a wide range of abilities, throughout their life spans.
- Center for Universal Design—A national research, information, and technical assistance center that evaluates, develops, and promotes universal design in housing, public and commercial facilities, and related products. They have an extensive publications list including material on many aspects of accessible and universal design, as well as slide shows and video tapes to supplement print resources.
- Concrete Change—An Atlanta-based organization that started the visit-ability movement. Concrete Change is dedicated to promoting visit-ability in all single-family homes across the U.S. As a result of its advocacy, visit-ability legislation in several cities and towns across the U.S. requires that single-family homes incorporate basic barrier-free design.
Federal Agencies
- ADA Information Line for documents, questions, and referrals:
- (800) 514-0301 (voice)
- (800) 514-0383 (TTY)
- Department of Defense (DOD):
- U.S. Air Force—Air Force Center of Expertise for Accessibility
- U.S. Army—TI-800-01, Provision for Individuals with Physical Disabilities, Chapter 7, Section 4, 20 July 1998
- Department of Housing and Urban Development (HUD)—Office of Fair Housing and Equal Opportunity (FHEO)—HUD enforces the Fair Housing Act and has issued guidelines under this law (the Fair Housing Accessibility Guidelines) which cover multi-family housing. Information is also available on how to file a complaint with HUD under the Fair Housing Act. HUD's website also addresses access under Section 504 of the Rehabilitation Act.
- Department of Justice (DOJ)—DOJ offers technical assistance on the ADA Standards for Accessible Design and other ADA provisions applying to public accommodations and commercial facilities, including businesses, nonprofit service agencies, and state and local government programs and services; also provides information on how to file ADA complaints. Many of its technical assistance letters are available online.
- Department of Transportation (DOT)—People with Disabilities
- Department of Veterans Affairs (VA)—Accessibility Program
- General Services Administration (GSA)—National Accessibility Program
Publications
- The 1995 Accessible Building Product Guide by John P.S. Salmen and Julie Quarve-Peterson. New York, NY: John Wiley & Sons, Inc., 1995.
- Access by Design by George A. Covington and Bruce Hannah. New York, NY: John Wiley & Sons, Inc., 1996.
- The Accessibility Checklist—User's Guide by Susan Goltsman, ASLA, Timothy A. Gilbert, ASLA and Wohlford, Steven D. Berkeley, CA: MIG Communications, 1992.
- The Accessible Housing Design File
by Barrier Free Environments, Inc. and Ronald L. Mace, FAIA. New York, NY: John Wiley & Sons, Inc., 1991.
- The ADA Answer Book by Building Owners and Managers Association International (BOMA). 1992.
- Mechanical Lift Analysis (Accessibility Method for Accommodation of Physically Disabled People in the U.S. Courthouse Courtrooms)
- The Principles of Universal Design, Version 2.0 by The Center for Universal Design. North Carolina State University: 01 Apr 1997.
- Universal Design Handbook by Wolfgang F.E. Preiser and Elaine Ostroff. New York, NY: McGraw-Hill Companies, 2001.
